Return and Refund Policy

Our goal is to make sure every order lives up to your expectations. If you are not completely happy with your purchase, here is how you can return, exchange, or get a refund.

Key Information:

  • Return Window

    You may return items within 30 days from the date they were delivered

  • No Restocking Fees

    Returns do not incur any restocking charges

  • Refund Processing Time

    Refunds are typically completed within 14 business days

  • Return Shipping

    Customers must pay for the cost of sending items back

Returning Products

Items can be returned up to 30 days after delivery. To initiate a return, please email us at with your order details. Returned products should be unused, unwashed, and include all original tags and packaging. Returns requested after 30 days will not be accepted.

Return Procedure

  1. 1

    Contact us first:

    Email with your order number and reason for the return. Returns sent without prior approval may be rejected.

  2. 2

    Follow our instructions:

    Once approved, we will provide you with detailed steps on how to send your items back.

  3. 3

    Pack securely:

    Make sure your items are well-packaged to avoid damage during shipping.

  4. 4

    Shipping costs:

    You are responsible for paying the return shipping fees.

Refunds

When we receive and inspect your returned items, we will refund the amount to your original payment method. Refunds are usually processed within 14 business days. No restocking fees will be charged. Please be aware that bank processing times may vary.

Exchanges

If you want to exchange a product, contact us at support@bellenuashop.com with the details of the item you want as a replacement. We will assist you throughout the exchange process to make it easy and efficient.

Cancellations

If you wish to cancel your order, contact us as soon as possible at support@bellenuashop.com. Please note that we cannot guarantee cancellations once the order has been processed.

Damaged or Incorrect Items

If you receive a damaged or wrong product, please take a clear photo and send it to support@bellenuashop.com. We will promptly arrange for a replacement or the correct item to be sent to you.

For full details, please see our Terms of Service.

Any questions or thoughts? Reach out using the contact info below, and we’ll be happy to help.

Customer Service Hours:
Monday to Friday: 09:00 - 18:00 GMT

Email: support@bellenuashop.com
Phone Number: +3197010269607‬
For more, open Contact Form

Business Information
Belle Nua is owned and operated by Belle Nua, a company registered in the Netherlands.

Registration Number: 77711084
VAT Number: NL861104122B01

Address:
Scheepsbouwersweg 1h, 1121 PC Landsmeer, Netherlands