Shipping Policy

Key Information:

  • Order Cut-Off Time: 16:00 GMT
  • Order Processing Time: 1 to 3 days (Monday to Friday)
  • Package Transit Time: 4 to 7 days (Monday to Friday)
  • Total Delivery Time: 5-10 business days (Monday to Friday)
  • Free shipping on all orders within the United Kingdom

First, you’ll receive a confirmation email with the full summary of your order. We’ll then begin processing it, which typically takes 1 to 3 days (Monday to Friday). Once your order has been dispatched, you’ll receive a follow-up email with tracking details. Parcel delivery usually takes 4 to 7 business days (Monday to Friday) from the dispatch date with a total estimated delivery date of 5 to 10 business days (Monday to Friday) from your order date.

Shipping Costs and Delivery
We offer free shipping for all orders. We deliver within the United Kingdom.

Delayed Orders
You should receive your order within 5 to 10 days (Monday to Friday). If your order hasn’t arrived within this time frame, we kindly ask you to allow an additional 3 business days (Monday to Friday) before reaching out. If your order hasn’t arrived by then, please contact us at support@bellenuashop.com, and we’ll investigate the issue.

Dispatch delays can occasionally occur due to peak seasons, holidays, weather, or other circumstances.

Cancellations
Cancellation before package dispatch: If you wish to cancel your order, please contact us as soon as possible at support@bellenuashop.com. We’ll do our best to accommodate your request.

Cancellation after package dispatch: Once your order has been dispatched, cancellation of your order will have to go through our return policy. This means, you will have to wait for your order to get delivered, then request a cancellation (return and refund) according to our Return and refund policy.

Damaged or wrong items received
Did you receive a damaged or wrong item? We sincerely apologize, but do not worry, we will deal with it. Please refer to our Return and refund policy.

Any questions or thoughts? Reach out using the contact info below, and we’ll be happy to help.

Customer Service Hours:
Monday to Friday: 09:00 - 18:00 GMT

Email: support@bellenuashop.com
Phone Number: +3197010269607‬
For more, open Contact Form